Our Debt Collection Agency’s Process
A Debt Collection Strategy That’s Proven To Get What You’re Owed
Are unpaid balances weighing down your bottom line? Overdue payments can be more than a headache—they can cause cash flow disruptions that hinder growth and jeopardize your financial viability.
At American Collection Systems (ACS), we understand the frustrations and challenges of outstanding debts for higher education, retail and commercial businesses, and healthcare institutions. As a trusted nationwide debt collection agency with over 40 years of experience, we’ve honed our debt collection agency’s process to deliver results. Our debt collection strategy is implemented within 24 hours, allowing us to recover what you’re owed as soon as possible.
A Step-By-Step Look at Our Debt Collection Agency’s Process
Attempting to collect debt is a delicate and essential process. That’s why we’ve fine-tuned our debt collection process to tackle every scenario head-on. Whether it’s locating elusive delinquent account holders or engaging with parties who dispute the debt, ACS handles it all with professionalism and precision for an efficient resolution.
Custom Collection Strategy
We meticulously research, outline, and customize a strategy for your needs and circumstances.
Dedicated Client Services Representative
ACS gives you a go-to contact person, ensuring personalized attention and seamless communication throughout the debt collection process.
Expert Collection Team Selection
We handpick Fair Collection Debt Collection Practices Act (FDCPA) certified members for your collection team, so they have the skills and expertise to tackle your case compliantly.
Ongoing Specialized Training
The ACS team stays ahead of the curve with continuous training, giving us the latest techniques and insights to maximize the success of collection efforts.
Debt Recovery Strategy
We implement your debt collection strategy with precision and care, leveraging our decades of experience to navigate every challenge.
Continuous Monitoring & Analysis
ACS analyzes results and refines strategies as needed to optimize outcomes for you. After 90 days, our leadership sits down with you to review results and make adjustments based on your feedback so we’re aligned with plans to move forward.
Consistent Debt Recovery Management
ACS is here for the long haul, managing debt recovery efforts continuously to secure what you’re owed and never settling for good enough.
Ready to Turn Unpaid Balances Into Cash Flow?
The longer debt goes unpaid, the harder it is to collect and the more financial strain you feel. Fill out a request form or contact ACS directly to begin customizing a debt collection strategy for your business.
Take Legal Action When Debtors Ignore Phone Calls or Refuse To Pay
In some cases, debtors may refuse to fulfill their obligations. If ACS’s initial debt collection strategy reaches a standstill, our legal department provides swift and practical solutions to aid in debt recovery. Sending a legal notice adds significant pressure, making it a valuable tool in resolving outstanding debts. Our in-house legal team offers a range of services, including:
- Lawsuit processing in or out of state
- Complaints and judgments
- Garnishments of wages and bank attachments
- Timely legal action
- Attorney forwarding and litigation matters
- Clients can also request accounts/debtors be sued and/or have complaints filed against
It is important to note ACS never takes legal action or proceeds with litigation without your authorization.
Frequently Asked Debt Collection Process Questions
What technology and debt recovery resources does ACS use?
A key component of our debt collection agency’s process is delivering world-class technical solutions to our clients. ACS’s cutting-edge debt recovery resources ensure the highest level of security and expediency in the industry. We use:
- Systems Integration
- idiCORE Skip Tracing
- Predictive Dialers
- Automated Messaging
- HIPAA, CFPB, FDCPA, FTC, FERPA, and GLBA compliance
Does ACS offer any business process outsourcing?
ACS delivers exceptional receivables management/collection services that add tangible value to your operations. Our BPO program offers remarkable flexibility, maximizing financial performance and enhancing customer service standards. Our solutions include:
- Advanced Dialer System Campaigns
- Customer Service Feedback Surveys
- Automated Messaging
- Proactive Portfolio Management
How does American Collection Systems charge for its services?
We operate on a contingency fee basis, so no upfront costs or hidden fees are involved. Our fee structure is simple: we only get paid when we successfully recover debt on your behalf. This means our interests always align with yours, and you can trust that we’re committed to delivering results.
We also cover all processing charges, so there are no unexpected expenses. With our debt collection agency’s process and billing structure, you can focus on running your business.
Connect With a Nationwide Debt Collection Agency