Credit Unions are the backbone of many communities across the nation, offering members everything from auto loans, to student loans, to mortgages and just about every other lending service in between. However, not every member is as diligent about making loan payments as they should be. American Collections Systems has the in-house talent and experience needed to improve the debt collection results for Credit Unions. Reduce the overall costs of collections, meet members where they’re at and reconcile outstanding debts today.
ACS doesn’t believe in “taking a cut” of what your members owe. Why? Added charges serve to only deter members from repaying their balances and, honestly, no institution enjoys bloated costs. No processing charges. No fees for your Credit Union. No fees for your members.
We get it. You may have some reservations when it comes to outsourcing collections services. How effective will this agency be? Will they be respectful of our members? How can I be sure their values align with our organization’s values? Like your Credit Union, we have fast-tracked technology adoption in recent years to meet the growing needs of consumers everywhere. People don’t just want to be treated with respect, but they also want communications that are convenient to them. We cater to this exact type of member! ACS has researched and adopted top-tier communications technologies and best practices to effectively reach those that owe, establish a payment plan that works for them and optimize your overall recovery strategy.
Our agency is equipped to offer a variety of privacy and cybersecurity compliant services that are designed to improve your debt recovery success rate, including (but not limited to):
Lower auto loans. Higher savings account interest rates. Financial education. These are all added benefits of joining a Credit Union, but the true strength of the industry is its people and the folks on the ground who work with members on a one-on-one basis. That investment in real humans is shared ground between ACS and your Credit Union. We understand that personable communications create stronger outcomes for all parties. We know that there often can be a technology or knowledge gap between provider and member, which is why we take a patient, more empathetic approach to debt collection services.
In the modern era, it isn’t enough to be consistent – you must be consistently compassionate.
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